Meter Tampering

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The Authority’s mission is to identify meter tampering and/or current/water diversion, irregular metering conditions, incorrect billing, cases of fraud, and initiate action to recover lost revenues.

  • An activity established at VIWAPA to reduce the unauthorized use of energy and potable water

  • Self reconnections after non-payment

  • Unknown users

  • An activity to ensure metering accuracy and detect meter tampering

  • An activity to identify customers who fraudulently obtain service

  • False names

  • Name switching

  • Identity theft

Meter tampering and diversion of service have been recognized as escalating problems throughout the utility industry.

The Revenue Assurance Program is a declaration of the Virgin Islands Water and Power Authority’s (VIWAPA) commitment to detect and deter theft of electricity and water throughout its service area.

Meter tampering and diversion of service is illegal. Theft of electricity or water can result in a fine and/or service disconnection.

  • The Authority reminds all employees, customers and the general public that anyone caught tampering will be fined for each incident and the Authority will pursue criminal charges through the VI Department of Justice.

  • The 25th Legislature amended the previous meter tampering law to increase the fines imposed against persons convicted of the misdemeanor offense of tampering.

  • First time offenders will pay a fine of $500.00

  • Repeat offenders will face a fine of a minimum of $1000.00
    In addition the customer will also be back billed for all unbilled electricity/water used during the period of tampering.

  • ALL cases of suspected meter tampering will be investigated.

  • Do not feel obligated or forced to give your name. Our responsibility is to promptly and thoroughly investigate/document reported incidents of tampering.

Report Meter Tampering, Energy and Water Theft

We would like to thank the public for informing us about tampering cases in the community.

Tampering with a utility meter is dangerous, illegal and drives up costs for honest customers. Although WAPA works to minimize the cost, this energy loss is shared by all WAPA customers. You can help reduce costs for all customers by notifying WAPA if you see or hear about someone other than a WAPA-authorized employee working on a meter or bragging about bypassing the meter, or if you believe a meter has been altered.

Please help us stop energy theft.

Report illegal or wasteful activities to the Internal Audit Revenue Asurance (IARA) Division. Your information will be kept confidential and you can remain anonymous.

Ways to contact IARA:

  • In writting:

    V.I. Water and Power Authority, Internal Audit Division
    P.O. Box 306389
    St. Thomas, Virgin Islands 00803 

     

  • By phone: (340) 715-6563 or (340) 774-3552, Ext. 2093

  • Send us an email

Your Electric Meter

Every month a WAPA meter reader comes by to read the electric meter. The amount of the next monthly bill is based on that reading, which represents the electricity that has been used during the billing period.

This section covers the following topics:

  • identifying meter readers
  • estimated bills and
  • meter tampering.

How to Identify WAPA meter readers

If a meter is located inside your residence or business and the meter reader has to enter the building, please ask to see their WAPA identification. You should be able to use the following list to identify a WAPA meter reader. WAPA meter readers

  • carry a WAPA photo identification card, and
  • dress in Gold T-shirts

Because your safety is important, if you believe that our employee will have difficulty accessing your meter, please call so we can arrange to have the meter read.

Estimated bills

Background

If a locked entrance, dog or other reason prevents our employee from reading the meter; WAPA makes the closest estimate possible based on your history of electricity purchases. If we estimate your bill, it is stated as an estimate “E” on your bill.

Adjustments

If the estimate is too high or too low, the bill is automatically adjusted after the next actual reading.

Meter tampering

When someone steals electricity

  • it hurts good paying, honest customers, and
  • adds to the cost of electricity.

If you believe someone may be tampering with an electric meter or stealing electricity, please let WAPA know by calling our Customer Service department (contact us) - we will investigate.

Warning

Anyone caught stealing electricity or tampering with meters will be subject to full prosecution.