Payment Options

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As part of our mission to provide the best customer service the Virgin Islands Water and Power Authority offers our customers several convenient options for paying bills.

Online Payments

The Virgin Islands Water and Power Authority is pleased to offer our customers the convenience of on-line utility bill payments. With online bill pay, you can:

  • Pay your utility bill with a MasterCard, Visa or American Express credit card. Also debit cards with the MasterCard or Visa logos.

  • View your bill, current balance and due date

  • Access billing history, payments, and charges

  • View historical consumption data

Online utility bill payment offers several benefits, including:

  • Ease of use - No more hassles with paperwork, postage or different payment methods for different statements.

  • Security and Privacy - Personal information remains confidential and secure.

  • Flexibility - No more postage or time spent handwriting a check.

  • Accessibility – You can pay bills any time, from anywhere, as long as you have Internet access. You can also view payments, bill history, and consumption data.

Note: Payments made online will be credited the next business day.

 


 

Other Payment Options

Payment can also be made at the drop boxes at WAPA customer service offices (payments must be dropped in by 2:30 p.m. to be credited on the same day), by mail, or at participating banks.

Mailing Payments

  • St. Croix District
    P.O. Box 5997, Christiansted, St. Croix, U.S. Virgin Islands 00823
  • St. Thomas-St. John, Water Island District
    P.O. Box 1450, Charlotte Amalie, St. Thomas, U.S. Virgin Islands 00804-1450

Office Hours

  • Monday thru Friday: 7:30a. m. to 4 p.m. 

Office Locations

  • St. Croix: 93B Estate Diamond Ruby, Sunny Isle Shopping Annex
  • St. John: Market Place
  • St. Thomas: Four Winds Plaza  

Electrical and Water Emergencies

  • Customers on St. Croix
    • Electrical Emergencies: (340) 773-0150 or (340) 773-2250
    • Water Emergencies: (340) 773-3775
  • Customers on St. Thomas, St. John or Water Island
    • Electrical Emergencies: (340) 774-1424
    • Water Emergencies: (340) 775-5873