Hurricane Restoration Update Details

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Hurricane Restoration 12-14 Update

(Thursday, December 14, 2017)

  • Across the Virgin Islands Thursday, crews restored service to more than 550 customers. The restoration stands at approximately 59% territory-wide. Crews will continue to restore customers in the following areas through the weekend:

    • St. Croix: All for the Better, Annas Hope, Barren Spot, Estate Bethlehem / Middle Works, Castle Burke, Catherine’s Rest, Clifton Hill, Coakley Bay, Concordia, Constitution Hill, Cotton Valley, Diamond, Enfield Green, Glynn, Golden Rock, Grapetree Bay, Green Cay, Grove Place, Humbug, Judith’s Fancy, La Grande Princesse, Lorraine Village, Mon Bijou, Mount Pleasant, Mount Welcome, North Slob, North Street, Orange Grove, Paradise, Parara, Peppertree Terrace, Peter’s Rest, Profit Hills, Richmond, Ruby, Shoys, Shoys Pump, Sight, Smithfield, Solitude, South Slob, Southgate, St. Georges, Teague Bay, Tipperary, Turner Hole, Two Brothers, Two Williams, Union & Mount Washington, Upper Bethlehem and Whim.

    • St. Thomas: Annas Retreat, Bakkeroe, Blackbeard’s Hill, Bolongo, Bonne Esperance, Bonne Resolution, Bordeaux, Botany Bay, Bovoni, Contant, Crown & Hawk, Estate Hoffman, Estate Hope, Estate Pearl, Estate Thomas, Fortuna, Frenchman Bay, Frydenhoj, Hidden Valley, Hospital Ground, Jeppesgang, Lerkenlund, Lindbergh Bay, Lytton Fancy, Mandahl, Mariendahl, Nazareth, Norre Gade, Nye Gade, Red Hook Road, Weymouth Rhymer Highway / Donoe, Santa Maria, Sapphire Village, Smith Bay, Solberg, St. Joseph & Rosendahl, Subbase, Taarneberg, Tabor & Harmony, Tutu, Tutu High Rise I, Water Island, Watergate and Wintberg.

    • St. John: While crews are working throughout Cruz Bay and Coral Bay.

  • On St. Croix Thursday, additional customers were restored in Williams Delight, Enfield Green, Upper Love, Grove Place, Calquahoun, Two Brothers, Smithfield, Seven Hills, Tipperary, St. John and Sion Farm.

  • On St. Thomas, crews restored customers in areas including: West Caret Bay, Hawk Hill, Flag Hill, Mountain Top, Hull Bay, Solberg, Annas Fancy and Old Tutu. On Friday some customers in East Caret Bay and Peterborg will be restored. Additionally, crews will continue to work to energize businesses in Crown Bay including Tropical Shipping, Crowley, MSI Building Supplies, MSI Interiors and The Sea Chest.

  • On St. John, customers were restored in Guinea Gut, Upper and Lower Carolina, Zootenvaal, Catherineberg and Hard Labor.

  • The WAPA Customer Service office on St. John will operate on an abbreviated schedule until further notice. The office will open on Mondays, Wednesdays and Fridays from 10 a.m. to 3 p.m. Due to Internet connectivity challenges, only checks, certified checks and money orders will be accepted as forms of payment. Customers must provide account numbers in order to process all transactions.

  • Residents are reminded of the need to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.


  • There are five days of emergency water storage on St. Croix, six days on St. John and eight days on St. Thomas.


  • WAPA telephone contact: St. Thomas – St. John district, 340-774-3552; St. Croix district, 340-773-2250.

  • Customer Service Offices operate Monday – Friday, 9 a.m. – 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas. On St. John, the Customer Service Office at The Marketplace operates Monday, Wednesday and Friday from 10 a.m. – 3 p.m.

  • Emergency Call Centers operate seven days a week from 9 a.m. – 5 p.m. To contact the call center, call 340-774-1424 on St. Thomas – St. John, and 340-773-0150 on St. Croix.

  • The latest information on the restoration effort is available on this website and on Facebook: Virgin Islands Water & Power Authority.

  • We continue to Recover, Rebuild and Restore. WAPA… Working for You!!

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