February 6, 2020

“SERVICE SATURDAYS” AT WAPA LAUNCHES THIS WEEKEND

      The Virgin Islands Water and Power Authority is pleased to announce to our customers, “Service Saturdays”.

      “Service Saturdays” is part of an ongoing initiative that the Authority has undertaken to enhance and improve the customer service experience.

      Beginning on Saturday, February 8^th, and continuing on Saturday, March 14^th and Saturday, March 28^th, customer service offices territory-wide will be open from 9:00 a.m. until 2:00 p.m. to facilitate normal business operations. Customers will be able to query utility bills, pay utility bills, and apply for new services.

      “Our customers have spoken about the need for Saturday opening hours,” said Executive Director Lawrence J. Kupfer.  Building a good customer service experience is the cornerstone and design of WAPA’s new branding initiative, he added.

      The customer service offices are located at Sunny Isle on St. Croix, The Marketplace on St. John, and at Port of Sale Mall on St. Thomas.

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The Virgin Islands Water and Power Authority is an autonomous agency of the Virgin Islands Government which produces and distributes electricity and drinking water to residential and commercial customers in the territory. WAPA was created by the Fifth Legislature of the Virgin Islands in 1964 through Act No. 1248. Today, WAPA generates electrical power at production plants on St. Thomas and St. Croix, and distributes electrical service through smart grids to customers on St. Thomas, St. Croix, St. John, Hassel Island, and Water Island. Potable water is distributed to almost 13,000 customers through water lines and standpipes. WAPA also has the responsibility of installing and maintaining street lights.