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WAPA Alert Concerning Emergency Call Center Number

(Saturday, October 18, 2008)

The Virgin Islands Water and Power Authority is informing its St. Croix customers that a water-logged main feed telephone line in the Christiansted area has created some technical difficulties for WAPA’s hurricane emergency hotline located at the Richmond power plant. Callers should still dial 713-9272 (713-WAPA) but after the initial greeting they must press 5 for the call center or zero (0) for the operator. Callers with hurricane related concerns can also dial 773-2250 or 773-0150 and press 5 for the emergency call center or 0 for the operator.

Innovative Telephone is working to repair the cable, however, because there will now be limited telephone lines into WAPA, callers are asked to be patient and to call again if their call is not immediately answered.

WAPA regrets the possible customer inconvenience due to this unforeseen circumstance beyond its control and will inform the public once normal telephone operations resume.