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STX Emergency Telephone Line and Dispatch System Offline

(Sunday, April 19, 2015)

As a result of losing station service to the Estate Richmond Power Plant during the island-wide service interruption on St. Croix this past Saturday, the Water and Power Authority (WAPA) is experiencing technical difficulties with the telephone and network system at the Richmond power plant and dispatch center.  Customers calling the Authority’s emergency number are unable to get through to leave a message or report issues.  WAPA’s Information Technology (IT) division is currently working to rectify the situation.  In the interim, if you are able to access the internet, please email any water or electrical issues to

The Authority apologizes for the inconvenience and ensures customers that every effort will be made to restore the phone system as quickly as possible.

For additional information email