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SCAM ALERT - WAPA Issues Scam Alert to Caution Business Customers about Unauthorized Telephone Calls from an Unknown Party

(Tuesday, April 28, 2015)

Tuesday, April 28, 2015


WAPA Issues Scam Alert to Caution Business Customers about Unauthorized Telephone Calls from an Unknown Party

The Virgin Islands Water and Power Authority is issuing a SCAM ALERT to business customers, particularly on St. Thomas, who appear to be targets of a scam to solicit monies for WAPA payments, without authorization.

According to Acting Executive Director Julio A Rhymer, Sr., the Authority has received calls from several business customers reporting that they were threatened with disconnection if immediate payments were not sent. Customers are receiving telephone calls from a person identifying himself as “Edwin Lopez”. The customer is being directed to purchase a prepaid “Business Financial Credit Card” from Walgreen’s, download $1000 on the card, and call Mr. Lopez at 347-349-6271 with the card number, in order to immediately stop the disconnection.

Rhymer confirmed that WAPA does not have anyone calling customers and such actions by these scammers are not authorized by the Authority. “We are concerned that such actions are taking place by unknown individuals, requesting information seemingly based on WAPA’s operations,” said Rhymer. “We want to immediately caution our business customers to disregard such calls and report the information to the proper authorities.” Rhymer said that reports can be made to the Virgin Islands Police Department or to WAPA’s Internal Audit Revenue Assurance Division at 340-715-6563 or by email to Reports can also be made anonymously to or by calling 1-800-222-TIPS (8477) or by texting “USVI” plus the message to CRIMES (274637).

Customers who do not receive their billing statement in the mail during the usual time period expected each month, should contact WAPA on St. Thomas at 774-3552, St. John at 776-6446 or St. Croix at 773-2250 and report that information to a customer service representative who will verify account information during the call. Rhymer urged WAPA’s customers to be cautious about sharing account numbers, personal identification numbers and other confidential information pertaining to their account with others and to also secure billing statements that may have related information.

“At this time, there is no evidence that WAPA’s customer information system has been compromised, however, the investigations related to these illegal scams will remain active,” Rhymer concluded.