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Glitch in IVR System Transmitted Erroneous Message of STX Island Wide Interruption

(Saturday, November 05, 2016)

A technical glitch in the Integrated Voice Response system (IVR) at the V.l. Water and Power Authority caused an error message to be transmitted to residents about an island-wide service interruption on St. Croix on Saturday. The IVR is an automated system designed to notify customers of service interruptions. At approximately 6 am on Saturday, St. Croix residents began receiving the erroneous message announcing an island-wide service interruption. WAPA officials have confirmed that there are no planned island-wide interruptions for either district on Saturday, Nov. 5th.

The Authority apologizes for any inconvenience caused by the system's technical error.