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Customer Service Offices Holiday Schedule

(Friday, December 23, 2016)

The Virgin Islands Water and Power Authority’s Customer Service Offices will observe the following schedule throughout the territory in observance of the holiday season and the Crucian Christmas Festival.

Friday, December 23rd . . . . . . .All offices open 8 a.m. to 1. p.m.

Monday, December 26th . . . . . All offices closed

Tuesday, December 27th . . . . . All offices open

Wednesday, December 28th . . .All offices open

Thursday, December 29th . . . . All offices open

Friday, December 30th. . . . . . . All offices open 8 a.m. to 1 p.m.

Monday, January 2nd . . . . . . . . All offices closed

Tuesday, January 3rd . . . . . . . . All offices open

Wednesday, January 4th . . . . . . St. Croix offices closed; St. Thomas/St. John offices open

Thursday, January 5th . . . . . . . All offices open

Friday, Friday, January 6th . . . .All offices closed

Regular operating hours resume Monday, January 9th at 7:30 a.m. for the St. Croix and St. Thomas offices, and 8 a.m. on St. John.

Customers are reminded that other payment options are available, to include online payments at; placing a check or money order in the drop boxes at WAPA business offices or by mail using the envelope included with the billing statement. To secure a password for online payments, send an email to

Automated water standpipes will operate 24 hours each day throughout the holiday season. To report electric service interruptions on St. Thomas/St. John call 340-774-1424 or on St. Croix call 340-773-0150. To report water problems on St. Thomas/St. John call 340-775-5873 or on St. Croix call 340-773-3775. Service requests can also be made by clicking on the red and yellow button on the home screen at for immediate attention, as line crews, plant and water operators, and telephone dispatchers are on duty. For other matters, please email 

The public is asked to drive cautiously during the holiday season to avoid collisions with utility poles which may result in injury, property damage or electric service interruptions. Customers planning work near power lines should first advise WAPA by calling 340-774-1424 in the St. Thomas/St. John district or 340-773-0150 on St. Croix.

The Authority wishes each customer a healthy and safe holiday season.