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WAPA Customer Service Offices to Close for Emancipation and Independence Day Holidays

(Thursday, June 29, 2017)

The Virgin Islands Water and Power Authority customer services offices throughout the territory will be closed on July 3rd and 4th in observance of Emancipation Day and Independence Day respectively. All customer service offices will open at 7:30 a.m. on Wednesday, July 5th. On Thursday, July 6th, all offices will return to normal opening hours, 7:30 a.m. on St. Croix and St. Thomas, and 8 a.m. on St. John.

Customers are reminded that other payment options are available, to include online payments at; placing a check or money order in the drop boxes at WAPA business offices, by mail using the envelope included with the billing statement, or at the payment kiosk at Petrus Plaza on St. Thomas.

Automated water standpipes will operate 24 hours each day during the two-day holiday. To report water problems on St. Thomas-St. John, call 340-775-5873 or on St. Croix, call 340-773-3775. Service requests can also be made by clicking on the red and yellow button on the home screen at for immediate attention, as line crews, plant and water operators, and telephone dispatchers are on duty. For other matters, please e-mail

The public is asked to drive cautiously during the holiday weekend to avoid collisions with utility poles which may result in injury, property damage or electric service interruptions. Customers experiencing service emergencies or planning work near power lines should first advise WAPA by calling 340-774-1424 in the St. Thomas-St. John district or 340-773-0150 on St. Croix.

The Authority wishes each customer a healthy and safe holiday weekend.