At WAPA, we are ready to assist all of our customers. The information below provides our customers with many options to contact us with an inquiry, or to report a service interruption.
To view the Virgin Islands Ratepayers' Bill of Rights (Act No 8375), click here.
To report Electrical or Water Service Interruptions.
Visit WAPA at one of our three locations on St. Croix, St. John, and St. Thomas.
WAPA's St. Thomas Business Office is moving to Four Winds Plaza (formerly Bravo Supermarket next door to Laundry King) on September 28, 2026!
Monday - Friday
St. Thomas/St. Croix:7:30 am - 4 pm
St. John:8 am - 1:30 pm2:30 pm - 4 pm
St. Croix:Sunny Isle Shopping Annex
St. John:Market Place
St. Thomas:Port of Sale
*Moving to Four Winds Plaza on September 28, 2026!
St. Croix:P.O. Box 5997Christiansted, St. CroixU.S. Virgin Islands 00823
St. Thomas-St. John, Water Island District:P.O. Box 1450Charlotte Amalie, St. ThomasU.S. Virgin Islands 00804-1450
communications@viwapa.viCorporate communications.
Customer.Service@viwapa.vi Customer service inquiries.