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Press Release Details

Scheduled Maintenance And Upgrades Of Data Systems Will Interrupt Access To Electronic Payment Options This Weekend

May 13, 2020

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The Virgin Islands Water and Power Authority
Corporate Communications
NEWS RELEASE
Contact: Jean P. Greaux, Jr., Director of Corporate Communications
340-774-3552 extension 2147 or 340-244-7330

communications@viwapa.vi / www.viwapa.vi

May 13, 2020

SCHEDULED MAINTENANCE AND UPGRADES OF DATA SYSTEMS WILL INTERRUPT ACCESS

TO ELECTRONIC PAYMENT OPTIONS THIS WEEKEND

 

      Scheduled maintenance and upgrades of the Virgin Islands Water and Power Authority’s data operations mainframe will interrupt customer access to several electronic payment options this weekend.

      The upgrade and maintenance work will begin on Saturday, May 16 at 6:00 a.m. continuing through 8 p.m. on Sunday, May 17. During this period, the self-service payment kiosks at Petrus Plaza, the payment portal on the WAPA website, and the pay by phone feature will not be available to customers.

      WAPA regrets any inconvenience caused by the planned upgrade and maintenance of its systems.

 

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About WAPA: The Virgin Islands Water and Power Authority is an autonomous agency of the Virgin Islands Government which produces and distributes electricity and drinking water to residential and commercial customers in the territory. WAPA was created by the Fifth Legislature of the Virgin Islands in 1964 through Act No. 1248. Today, WAPA generates electrical power at production plants on St. Thomas and St. Croix and distributes electrical service through smart grids to customers on St. Thomas, St. Croix, St. John, Hassel Island, and Water Island. Potable water is distributed to almost 13,000 customers through water lines and standpipes. WAPA also has the responsibility of installing and maintaining streetlights.