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WAPA Port of Sale Customer Service Offices to Close at 10 AM Today March 15, 2023

Mar 15, 2023

U.S. VIRGIN ISLANDS – The Virgin Islands Water and Power Authority (“WAPA or “Authority”) wishes to advise the public that the customer service offices located at the Port of Sale Mall on St. Thomas will be closing at 10 AM today March 15, 2023, due to water pressure issues impacting the Authority’s facilities.  Customers can continue to process their transactions by calling:

340-774-3552 or 340-773-2250

  • For Customer Service Assistance - Select Option 5
  • For Automatic Bill Pay - Select Option 3
  • To Report an Outage – Select Option 4

Customers wishing to conduct business online should visit the WAPA website at www.viwapa.vi.  Clicking on the “Pay Your Bill On-Line” button provides several options for online transactions.  Customers can also use the payment drop box located at all business centers and contact us by email at customer.service@viwapa.vi.  Other payment options include making payments at branches of First Bank, Banco Popular and Bank of St. Croix.

The Authority looks forward to reopening tomorrow to continue serving our customers’ needs.

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