U.S. VIRGIN ISLANDS (August 18, 2024) – As we begin the fifth day of recovery, following Tropical Storm Ernesto, the Virgin Islands Water and Power Authority (“WAPA” or the “Authority”) remains fully committed to restoring power across the Territory. We understand the frustration that comes with the uncertainty of when exactly your power will be restored. The complexity of our restoration efforts, which involves assessing and addressing damages on an individual circuit level, means that specific timelines can be difficult to pinpoint.
All feeders across the Territory remain energized and line crews focus on restoring power to reported isolated outages on each island. Restoration progress stands at 98% on St. Croix, with 500 remaining customers experiencing isolated outages. On St. Thomas, 93% of customers have power restored, leaving 2,654 without service. On St. John, 96% restoration is complete, with 114 customers remaining without service. We urge the public to slow down and exercise caution in work zones, and whenever possible, avoid traveling in areas where our crews are actively working.
Current Restoration Efforts:
St. Croix: Line crews are diligently clearing lines and replacing poles to restore power in the following areas: Butler Bay (Feeder 8B), Rainforest (Feeder 10B), Princess Hill, Anna’s Hope (Feeder 4A), Catherine’s Rest (Feeder 3A). Additional crews from Department of Public Works and local contractor, Haugland VI, are supporting efforts to address reported isolated outages on the eastern end of the island.
St. Thomas: Line crews are prioritizing restoration in the following: Hull Bay, Bonne Resolution, Hometown (Feeder 7B), Wintberg, Frenchtown, Coral Word, Gomez Elementary School, Santa Maria (Feeder 6A), Cabrita Point, Frenchman’s Bay, and Estate Bakkeroe. On Feeder 6B, a crew is changing a transformer, while on Mountaintop they are repairing the radio station, WTJX’s transmitter.
St. John: WAPA crews continue to clear trees along the powerlines to restore isolated outages in pocket areas.
On St. Croix, WAPA Water Personnel are addressing a water leak in the Strawberry Hill area this morning, surrounding areas are experiencing little to no water pressure.
Restoration Progress as of Sunday, August 18, 2024, at 9:30 a.m.:
| STT/STJ District Customer Restoration: | St. Croix District Customer Restoration: |
|---|
| Feeder | Restored | Outage | Percentage | Feeder | Restored | Outage | Percentage |
| 5A | 22 | 0 | 100% | 1A | 1051 | 0 | 100% |
| 6A | 3324 | 78 | 98% | 2A | 2975 | 56 | 98% |
| 7A | 2798 | 503 | 85% | 3A | 1483 | 29 | 98% |
| 8A | 1575 | 94 | 94% | 4A | 1813 | 205 | 90% |
| 6B | 1381 | 111 | 93% | 5A | 2721 | 1 | 100% |
| 7B | 2601 | 984 | 73% | 6A | 3291 | 24 | 99% |
| 8B | 1538 | 127 | 92% | 6B | 464 | 0 | 100% |
| 9B | 356 | 0 | 100% | 7B | 939 | 7 | 99% |
| 10B | 1399 | 65 | 96% | 8B | 5137 | 76 | 99% |
| YH | 1 | 0 | 100% | 9B | 2164 | 40 | 98% |
| MALL | 49 | 0 | 100% | 10B | 1489 | 147 | 91% |
| 7C | 3113 | 407 | 88% | Totals | 23527 | 585 | 98% |
| 9C | 2558 | 285 | 90% | |
| 7E | 1100 | 36 | 97% |
| 9E | 1878 | 78 | 96% |
| Totals | 23693 | 2768 | 90% |
The WAPA Call Center will be open today from 8:00 a.m. to 4:00 p.m. and can be reached at 340-715-8007 to report isolated outages. Please have your account number when you call. For safety, avoid utility poles and power lines, and contact 911 for emergencies.
The nature of our work involves variables that are often beyond our immediate control, but we want to assure you that we have been using all available resources to expedite the restoration process. As restoration continues, customers may experience sporadic power.
Our teams are focused on restoring power as quickly and safely as possible, and we will continue to keep you informed every step of the way. Thank you for your continued support as we work together to overcome the aftermath of Tropical Storm Ernesto.
The Virgin Islands Water and Power Authority’s Communications Department remains dedicated to reaching, informing, and connecting with the entire community—from our youngest to our eldest members—through meaningful, transparent, and effective communication.
###
DOWNLOAD PDF HERE